Tuesday, 9/16/2025 from 11:00 AM - 11:30 AM EST (Speed Sessions - Slot 1)

Room: Exhibit Hall - Booth #2356

Topic(s):
Customer Service, Leadership and Personnel Management, NRPA Member Development, Recreation Programming, Technology

Description:
This session offers a comprehensive overview of how innovations like smart parks, AI, virtual assistants, augmented reality and data analytics are transforming operations, enhancing visitor experiences and driving efficiency. Explore real-world case studies, practical applications and actionable insights to adopt these tools effectively. Whether you're integrating IoT sensors for park management, deploying virtual reality for interactive learning, or utilizing data for decision making, this session equips you with the knowledge to lead your department into a tech-enabled future. Key Highlights: 1) Smart Parks: Learn how IoT integration monitors facilities and improves park safety; 2) AI and Virtual Assistants: Automate processes, personalize visitor engagement and optimize internal workflows; 3) Virtual and Augmented Reality: Enhance accessibility and interactivity through immersive technologies; 4) Data Analytics: Transform park data into actionable insights for resource management and program planning; and 5) Online Systems: Choose and implement reservation systems to streamline operations and improve user satisfaction.

Learning Objectives:

1. Attendees will analyze the benefits and challenges of adopting Internet of Things (IoT) technologies, such as smart lighting and park monitoring sensors, to improve operational efficiency.

2. Attendees will design strategies to implement AI-powered tools, including virtual assistants and data-driven systems, for enhanced visitor experience and staff productivity

3. Attendees will design strategies to implement AI-powered tools, including virtual assistants and data-driven systems, for enhanced visitor experience and staff productivity.

Speaker(s):
Jason Peters