Session Title: (150) What ‘De-Escalation’ Training Can Look Like
Session Type: Education Session Talk
Topic(s): Customer Service, Health and Wellness
Safety and Security
Day/Time: Wednesday - Block 3
10/11/2023 01:00 PM (Central Time (US & Canada)) - 10/11/2023 02:00 PM (Central Time (US & Canada))
Room: Room D172
Audience Experience Level: Intermediate
Audience Familiarity with DEI: Beginner
CEU: 0.1
Description:
“De-escalation” has become synonymous with conflict resolution but that’s only made it harder for us to understand the skills, behavior and training needed for our team to handle increasingly challenging interpersonal interactions. Together, we’ll navigate conflict management best practices, restorative and non-violent alternatives to traditional de-escalation, and outline benchmarks for creating mindful agency policies and hands-on training for your team.
Learning Objectives:
1. Learn what de-escalation means.
2. Understand the benchmarks for mindful de-escalation.
3. Learn how to train your staff for crisis intervention.
Speaker(s):
Raelynne Andrews
Jaimie Clout
Katherine Connell
What ‘De-Escalation’ Training Can Look Like
Category
Education Session
Description
Details on this session are provided to the left. Please click the link below to return to the full list of sessions.
View the Education schedule here
One-hour education sessions (0.1 CEU) will be delivered as either Talks, Sandboxes, or Clinics.
Clinics and Sandboxes will be smaller sessions and on a first-come, first-serve basis, so make sure to arrive early!
- Talks will be delivered as lectures or panel sessions.
- Clinics will focus on applying concepts to real-life examples through workshop activities.
- Sandboxes are a great networking opportunity that invite participants to talk shop, compare notes and swap advice around hot topics in the field.
Twenty of the one-hour education sessions will be available on-demand through the conference app while also delivered in person.
Details on this session are provided to the left. Please click the link below to return to the full list of sessions.